If you didn`t give money to the company, but provided services during the on-demand reflection period, you`ll probably expect you to pay for them unless your contract with them provides something else. The reflection periods do not apply to purchases or services purchased by an individual, nor to digital downloads such as music or software downloads – as soon as the download begins, you lose your right of termination. If the company refuses to have you cancelled, write again and declare that you have the legal right to terminate during the cooling-off period and recover at least part of your money. If he persists in refusing, consider taking legal action. If your negotiations are not successful, you can try an alternative dispute resolution (ADR) system – a way to resolve disagreements without going to court. Ask the company if it is a member of a company. A cooling-off period is a protection designed to allow consumers to change their mind about a purchase or agreement they have entered into. You are entitled to a cooling-off period if you purchase goods or services through telemarketing or door-to-door sales. Be sure to check the notice period before committing to the service. You can do this by sending a letter, email or by phone. We advise you to send them by email, especially if you are approaching the end of the 14-day period, as this is the easiest way to have a written record. There are certain situations where a cooling-off period does not apply to goods and there are also exceptions to the cooling-off period for certain services. As long as you send your termination to your claimant before the cooling-off period expires, it doesn`t matter when it was received.
But only in the event of a problem do you keep a copy of all the letters and emails you send. or the notes, what was agreed and by whom it was executed on the phone. Reflection periods are not mandatory in contracts and cannot be implied. Only certain types of contracts have reflection periods and they must be explicitly mentioned in a contract to be valid. You may still be able to withdraw from a contract that does not provide for a cooling-off period, for example.B. a contract may contain a cancellation tax clause or other conditional provisions that allow the contract to be terminated. The secure delivery date is when the 14-day cooling-off period starts – even if you can`t really get your goods from your neighbor just three days later. .